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about Partsco




Freight Policy

All material is FOB Origin Leominster, MA 01453. Orders placed by customers will be shipped via carrier of Partsco’s choice. Shipments will be sent pre-paid and will be charged to the customer at time of invoicing. Partsco always seeks to secure the best possible freight rates the time of order shipment. Customers also have the option to use their own carrier and need to supply Partsco with their account number for collect shipments as well as a Bill of Lading. If, for any reason, a customer postpones the acceptance of their order from the scheduled shipment date, Partsco reserves the right to bill for storage. Acceptance of Partsco acknowledgement confirms order ship date.

Customers will receive a Circle Sheet and Packing List to help receive the product. You have 5 days from time of receipt to report damaged product accompanied by a picture.


All cancellations must be approved by Partsco Customer Service. Cancellations will not be accepted on special orders or for orders with painted parts. No deductions may be made from invoice. For approved credits and returns, Partsco will issue a credit and apply it to the proper invoice. Invoice must be paid according to terms given to the customer.

Deductions from invoices are not allowed for any reason without authorization from Partsco.

Freight Claims

In the unfortunate event that freight damage or loss occurs, call the freight carrier to file a claim. Consignee is responsible for inspecting deliveries and verifying carton counts, noting any visible damages or shortages on delivery receipt before signing. Signing subject to inspection does not qualify as signed damage.

Damaged freight cannot be refused by consignee. Carton damage does not infer damaged merchandise. Freight claims need to be filed after delivery has been accepted, with damage noted on delivery receipt.

Partsco is not responsible for concealed damage claims if Customer Service has not been notified within 72 hours of receipt of goods.

No deduction under any circumstances resulting from freight claims may be made by the customer when settling invoices with Partsco.

Force Majeure

Seller shall not be liable for failure to perform or for delay in performance due to fire, flood, strike, or any other labor difficulty, act of God, act of any governmental authority or of the Purchaser, riot, embargo, fuel or energy shortage, wrecks or delay in transportation, inability to obtain necessary labor, materials, or manufacturing facilities from usual sources or failure of suppliers to meet their contractual obligations or due to any cause beyond its reasonable control. In the event of delay in performance due to any such cause, Seller reserves the right to extend the date of delivery or time for completion by a period of time reasonably necessary to overcome the effect of such delay, to allocate any available supply of goods in a manner it deems reasonable, or to cancel any purchase order.


If the customer orders products in error, Partsco will work with the customer to suggest the most cost effective solution to resolve the problem. If Partsco approves a product return, a 50% handling and recycling fee will be charged based on the net amount of the order placed. All products are subject to return only if authorized by the company on a Return Goods Authorization (RGA) form furnished by Partsco. Certain make items may not be returned. Merchandise must be returned in proper packing and in good condition. Acceptance of returned merchandise is subject to inspection and credit will be issued only if merchandise is received in saleable condition (no credit will be issued for products that have been assembled). Returned merchandise should be forwarded with transportation charges prepaid. Returns must be made within 10 days after RGA is issued.


Seller, its contractors, authorized dealers and subcontractors or suppliers of any tier shall not be liable in contract, in tort (including negligence and/or strict liability) or otherwise for any special, indirect, incidental or consequential damages whatsoever, including, without limitations, damages or loss of other property or equipment, loss of profits or revenue or loss of use of equipment (including additional expenses incurred in using existing facilities).

The remedies set forth herein are exclusive and the liability of Seller with respect to any contract or anything done in connection therewith, such as the performance or breach thereof, or from the manufacture, sale, delivery, resale or use of any Product covered by or furnished under the order, whether in contract, in tort (including negligence and/or strict liability) or otherwise shall not exceed the price of the Product or part on which such liability is based.

Please note

Dealer may incur additional carrier Accessorial Fees if not specified and quoted at the time of order for the following, which may include but are not limited to:
-no loading dock -special truck size (standard is 53” trailer)
-redirect of product -street unloads
-refusal of product -lift gate requirement
-storage -detention charges after 2 hours of unload time for TL and 1 hour for LTL